Privacy policy

Last updated: January 13, 2026

Quick Summary

We collect the information needed to place your order (such as name, address, and email) as well as basic device/cookie data to fulfill orders, provide support, prevent fraud, and improve our store. We share information only with Shopify and service providers necessary to operate the store (payments, shipping, and analytics). We do not sell your personal information. For privacy requests, please contact privacy@pickandcase.com.

Information We Collect

  • Order/contact information (name, shipping/billing address, email, phone if provided)

  • Payment information (securely processed by Shopify/payment providers)

  • Order history and on-site activity (browsing, add to cart, etc.)

  • Information you send us (customer support messages, customization details)

  • Device and cookie data (IP address, browser, usage data)

How We Use Information

  • Process payments and fulfill orders

  • Provide customer support and order updates

  • Prevent fraud and keep the store secure

  • Improve store performance and customer experience

  • Send marketing emails only if you opt in (you can unsubscribe anytime)

Who We Share Information With

  • Shopify (store hosting and operations)

  • Payment providers

  • Shipping carriers

  • Analytics tools (to understand store performance)

Customization Images

Customer-provided images are used for customization only and are not displayed publicly.

Your Rights

Depending on where you live, you may have the right to request access, correction, deletion, or a copy of your personal information. Please email privacy@pickandcase.com to make a request.

Contact

For privacy-related questions or requests, please email privacy@pickandcase.com.
For legal/compliance notices related to privacy, please contact legal@pickandcase.com.